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Frequently Asked Questions

Get all your questions answered. Browse below for quick solutions.

General Questions

How do I create an account?

You can create an account by downloading our app and signing up using your email or phone number.

Can I use the app in multiple cities?

Yes, our services are available in multiple cities. Check the app for current coverage.

How do I reset my password?

Go to the login screen, tap "Forgot Password," and follow the instructions sent to your registered email or phone.

Payments & Rewards

How do I earn Easy Ride Rewards points?

You earn points by completing rides. Points can be redeemed for discounts on future bookings.

How can I add my credit card on the app for payments?

Go to the Payment section in the app, tap 'Add Card,' and securely enter your card details.

Are my payment details secure?

Yes, all transactions are encrypted and handled via secure payment gateways.

Can I pay with UPI or wallets?

Yes, we accept multiple payment methods including UPI, credit/debit cards, and popular wallets.

Captain (Driver) Related

How do I become a Captain?

Visit the 'Careers' or 'Drive With Us' section in the app or website and fill out the application form.

What documents do I need to become a Captain?

You will need a valid driver’s license, vehicle registration, insurance, and address proof.

How do I track my earnings as a Captain?

Captains can view their daily/weekly earnings inside the app under the "My Earnings" section.

Support & Assistance

Where can I get more information, support or make a claim?

Go to the 'Help & Support' section in the app or website to submit a ticket or call our support line.

What do I do if I left an item in a ride?

Go to your ride history, select the ride, and tap "Report Lost Item" to contact the driver.

How do I report inappropriate behavior?

We take safety seriously. Use the in-app support chat or email to report any issues during your ride.